Cultural Sensitivity Training

Course Description

This workshop explores how difference-related assumptions influence workplace interactions, contribute to unintentional biases, and can lead to discrimination or harassment. Participants learn how valuing differences improves communication, strengthens collaboration, and supports a respectful, inclusive environment. The session also covers cross-cultural communication strategies and practical approaches for managing intergenerational and difference-related conflict.

Learning Objectives

Participants will learn to:

• Recognize how assumptions, unconscious bias, and diversity-related beliefs influence workplace behaviour.

• Identify conduct that may contribute to discrimination, harassment, or exclusion.

• Apply respectful communication practices and cross-cultural sensitivity skills.

• Strengthen awareness of prohibited grounds of discrimination and related responsibilities at work.

• Use practical frameworks and self-reflection tools to resolve difference-related conflict and support a more inclusive workplace.

Module 1 - Introduction to Sensitivity Training

1. What is Sensitivity Training

2. Where is the Workplace

Module 2 - The Fundamentals of Workplace Respect

1. Characteristics of a Respectful Workplace

2. What Makes You Feel Respected?

3. Legislation to Protect the Health and Well-Being of Workers

4. Impact vs Intent

5. Inappropriate: Spoken Words, Other Interactions, and Flying Off The Handle

Module 3 - What Makes Something OK to Say or Do at Work?

1. Evaluating Workplace Conduct

Module 4 - Workplace Language and Behaviour Governance Framework

Module 5 - Human Rights Prohibited Grounds in Employment

1. Prohibited Grounds of Discrimination

2. Employer’s, Management’s, and Employee’s Responsibilities

Module 6 - Unconscious Bias

1. Definition of Unconscious Bias

2. Unconscious Bias in the Workplace

3. False Diversity-Related Assumptions

4. What Hostility Can Look Like

Module 7 - Cross Cultural Sensitivity

1. False Diversity-Related Beliefs

2. Iceberg Model

3. Actions That Support Inclusion

4. 8 Key Ways Cultures Can Differ

Module 8 - Micro-Aggression

1. Evaluating Workplace Conduct

2. Inappropriate Interaction: Micro-Aggression

3. Cross Cultural Diversity

Module 9 - Boundaries in the Workplace

1. What Are Boundaries at Work

2. Where Boundaries Matter

Module 10 - Workplace Conflict Management

1. Constructive Conflict vs Destructive Conflict

Module 11 - Key Takeaway Messages

1. Commitment to Attitudinal Change

2. Key Messages to Take Personally

Module 12 - Your Action Plan